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Consulting  Tactical Implementation   Quality / Training / Speaking   Client List

Strategic Initiatives

Touchpoint consultants have the deep level of experience needed to help clients chart an effective course for the future. Our consultants have experience across all organizations that touch the customer - customer service, sales, marketing, internet and technology. Based on our deep experience, we see strategy work as our "sweet spot" and have developed a set of consulting engagements that can be customized to meet your specific needs:

Roadmaps, Benchmarking, Assessments
   » Strategy Roadmaps, Assessment Snapshot, Organization, Staffing, Gap Analysis, Mission Statements and Value Statements, Recommendations

Customer Experience Management
   » Experience Catalogs, Silo Management, Process Maps, Pain-point Matrix, Focus Recommendations

Operation Optimization
   » Roles and Responsibilities, Career Paths, Front-line Management, Process Mapping, Technology Business Requirements, Improving CRM Solutions, Choosing a CRM Solution, Employee Communication

Culture Management
   » Motivation Makeover, Employee Satisfaction Surveys, Employee Compensation Plans, Supervisor and Manager Mentoring and Development, Effective Meetings, Effective Employee Communication

Consulting   Tactical Implementation   Quality / Training / Speaking   Client List