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Consulting  Strategic Initiatives   Tactical Implementation   Client List

Quality / Training / Speaking

Effective training is the cornerstone of quality in the contact center and across all customer touch points. Our trainers have extensive experience in all areas of customer contact including service, sales and technical support.

Customer Service Training and Program Development
»	"Pre-packaged" Customer Service Training, Customized Training Programs, Overall Training Program Validation, Training Plans
Quality Programs
»	Quality Policies and Procedures, Agent Monitoring Programs, Certification Training, Calibration Programs, Choosing the Right Monitoring Technology, Developing Effective Monitoring Forms, Quality Customer Contact Standards & Training
Motivation Programs
»	Motivation Makeover: radically improve your recognition, motivation and incentive plans
Management Training
»	Contact Center 101
»	Coaching Employees
»	Softskills - How to exceed customer expectations
»	Relational Leadership
»	Understanding Contact Center Metrics
»	Forecasting and Workforce Management
Agent Training
»	Empowerment, Empathy and "Soft-Skills"
»	Leadership
»	Quality
Motivational/Informative Speaking
»	Keynotes
»	Conferences
»	Employee Meetings
»	Workshops
»	Management Weekends

Consulting  Strategic Initiatives   Tactical Implementation   Client List