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| Consulting Touchpoint Associates, Inc. provides results-oriented solutions to transform the customer experience. Touchpoint works with clients to define strategies and implement solutions through innovative approaches to a wide array of customer experience issues, including transforming culture, managing employees, understanding and improving metrics, reducing costs and implementing new technology. Find out more |
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| Engaging Speaking Bob Furniss works with organizations that want to increase profits and productivity by bringing out the best in their people. With more than 25 years of experience working with companies like BellSouth, FedEx and Delta Airlines, his view of customer service and front-line leadership enables him to deliver presentations that impact people. Find out more |
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Are you looking for a professional speaker who consistently:
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 Bob Furniss | “I would love the opportunity to engage your employees in a dialog that will re-engage them to become better leaders and better employees. I have over 25 years of customer service experience and believe that the success of the frontline leader is dependent on their ability to create meaningful relationships in order to inspire their team to greatness. Please contact me to discuss how we design a program that is right for your audience, your team and your leaders.” - Bob Furniss |
| Raving Fans: What People are Saying About Bob
"I attended your session entitled, "Leading the Way: Beyond Just Managing", and, I have to tell you, it was one of the best seminars I ever attended! I am really grateful to you for all the great information you sent me home with."
– Dawn Hardy, Quality Assurance Team, Mishawaka Customer Response Center Read quotes from more of Bob's clients... |
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| Bob’s Blog Check-out Bob’s personal blog at www.bobfurniss.com |
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